Frequently Asked Questions (FAQ)
Find answers to popular questions. Feel free to contact us info@saphirahair.com or call us at +1-888-924-8320.
Shipping
Where do you ship to?
Saphira provides Worldwide shipping.
How long until I receive my order?
Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays). Delivery times vary depending on shipping option selected.
US Orders
Orders within the US are typically shipped within 1-2 business days. Expected delivery is within 3-7 business days.
International orders are typically shipped within 1-2 business days. Expected delivery is within 6-12 business days.
Express Delivery
Saphira also provides customers the option to choose express delivery at additional cost. The cost for express delivery is calculated at checkout.
For customers within the US we provide two Express shipping options: UPS Next Day Air® (Next business day) & UPS 2nd Day Air® (1-2 Business days).
International Orders
For international orders, we provide the two following options:
USPS Priority Mail International - Expected delivery is within 6 to 10 business days.
USPS Priority Mail Express International - Expected delivery is within 3 to 5 business days.
COVID-19
Due to the impact of COVID-19, you may experience shipping delays. Thank you for your patience!
What are the shipping costs?
Saphira provides FREE shipping for all orders within the US, no minimum spent is required.
Saphira provides FREE International Shipping for orders over $100. For orders under $100 the shipping costs will be paid by the customer. The shipping rates will be calculated at checkout.
We also provide Express & Next Day delivery options at additional cost, which are calculated at checkout.
Brand Questions
Frequently asked questions about Saphira hair care line.
What are some of the benefits of the 26 Minerals?
Minerals are the essential building blocks for the construction and regeneration of cells for the skin and scalp. The 26 minerals rejuvenate, repair and heal hair follicles. In addition, these minerals keep the hair looking healthy, sleek and smooth.
What is unique about the 26 minerals closest to the earth’s core?
Minerals are found throughout the world, however, the combination of minerals found in Saphira hair care products are only found in this location.
Are the products SLS/Sulfate and Paraben free?
Yes. All Saphira hair products are free from sulfates and parabens.
Are the Saphira products Vegan?
Yes. Saphira hair care products do not contain any animal ingredients which makes them suitable for Vegans.
Are the Saphira bottles recyclable?
Yes.
Are the Saphira products cruelty-free?
Yes, we are cruelty-free and respect the rights of animals.
Can the products be used on all types of hair?
Yes, due to the composition of the natural ingredients, all of the products can be used on all types of hair.
Can the products be used on a daily basis?
Yes, the products can be used everyday for maximum results.
How does the Mineral Mud work?
The Mineral Mud is a healing treatment applied after shampoo and conditioner. It should be left in for 4-5 minutes and then rinsed out. The Mineral Mud has also had incredible results healing skin ailments such as psoriasis, eczema, dry & itchy scalp and chaffed skin.
Couldn't find the answer you were looking for?
Visit the Contact us page to reach our customer service team via email or phone.